You can ask for a refund after receiving the initial concept for a logo. However, the refund will not be entertained once you approve or ask for changes in the initial designs.
If you ask for a refund before receiving the initial design concepts, you will get a Full Refund (10% service & processing fee will be deducted).
You would be eligible for 66% of the refund if you request it within 48 hours (10% service & processing fee will be deducted).
You would be eligible for 33% of the refund if you request it within 48-120 hours of initial delivery (10% service & processing fee will be deducted).
You cannot request a refund after 120 hours of the initial project delivery. However, we value our esteemed customers and encourage them to consult with us in the case of any concern.
You cannot request a refund if no action has been taken on an order within 30 days after placing it, or after 30 days of inactivation or non-responsiveness from your side. However, we welcome you to reactive your design order any time after submitting a certain fee, depending on the project.
We will not entertain a refund once we’ve delivered the final files.
You cannot ask for a refund on a website package once website development gets completed or its deployment has been live.
You cannot ask for a refund on a video animation package once the design of a storyboard gets completed.
Our support department is available to discuss refund requests. In the case of user agreement violation, LogoPoppin reserves the right to approve or disapprove your request.
Refund on the custom package is similar to the single packages.
If you’ve ordered a logo and website and approved the logo design only, you will be eligible to claim a refund for the website while it’s in the initial design level.
A request for a refund should be based on a valid reason. It needs to be qualified against the design’s brief or customer’s feedback for revisions. You can claim a refund if a design hasn’t been made as per the brief. However, you can always ask for revisions until complete satisfaction.
Clients can avail our Money Back guarantee on orders. However, if a customer has placed an order with more than one agency for the same design project with an intention to ask for a refund. In that case, LogoPoppin doesn’t entertain it and reserves a right to decline a refund request.
Since design projects require the client’s feedback, we encourage our clientele to get involved in the design process to achieve the desired results.
We offer 100% unique designs. You’re entitled to a re-draw if our designed logo has similarities with an existing logo design. Kindly note that any resemblance will be a coincidence, and we won’t be responsible or offer compensation. As a client, it’s your responsibility to get the artwork copyrighted.